<aside> đŸ“Œ There are thousands of diagnostic centers in a city however some of them are the absolute favorites. They have healthy revenues and offer a positive patient experience. The key differentiator is the patient centric approach to operational efficiency.
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Appointments are the first point of contact for the patient when they decide to come and take a consultation at your center. Automation gives a number of options to your patients apart from the traditional walk-in option. An automated clinic can provide the patient with the option of taking an online appointment or a telephonic one in addition to the traditional one.
The software arranges all the appointments irrespective of which mode was used to make an appointment. Automation allows clarity in terms of appointments slots available to help manage walk-ins efficiently. It also allows appointments to be taken well in advance, if the clinician permits. Overall, automation allows the first impression to be effective with an efficient schedule management system in place.
Better access to patient records in turn enhances the performance level of the entire system as easy patient records access means timely medical decisions, reconfirmation on medications and procedures at any point during and after the treatment resulting in better patient outcomes.
Patient records come with the risk of safe guarding them and limiting the access to the information that they contain. Traditionally stored in filing cabinets with a lock and key, automation provides the perfect solution to this hassle.
Automation of your diagostic center effectively means lowered human intervention. The error levels in the system is reduced significantly, in turn increasing the efficiency of the system many fold. Take scheduling for example. When automated, appointments are auto scheduled and the dependence on human coordination is eliminated. Irrespective of whether the person manning the telephonic appointments and the walk-ins coordinate or not, if each of them perform their work perfectly, the automation will take care of the operations and the patient will not face any hassle.
Much of the patient’s time is wasted waiting, due to the lack communication and coordination between different departments within the clinic or even different locations in the same city or different cities. For example, it is possible that a PET Scan is available only at a particular center of the clinic or the results of an allergy panel test needs to come from a different center located in another city. Automation leads to real-time communication between departments and in effect increases the speed of the entire process immensely. Much of the communication between the clinicians and the concerned departments becomes a hassle free highway with the inclusion of the clinic management software in the communication channel.